Privacy Policy

Effective Date: 2025
Last Updated: 2025

Retrolex Transformers (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with us—whether through our website, email, phone, or in person.

1. What Information We Collect

We may collect and process the following categories of personal information:

  • Identity information: Full name, company name, ID number or business registration

  • Contact information: Email address, phone number, physical and postal address

  • Transactional information: Purchase history, delivery records, payment details (excluding card numbers)

  • Technical information: IP address, browser type, operating system, usage data through cookies and analytics tools

  • Communication records: Emails, queries, phone call logs, or service requests

2. How We Collect Your Information

We collect personal information in several ways:

  • When you complete forms on our website or request a quote

  • When you contact us via email, phone, WhatsApp, or in person

  • When you transact with us, such as placing an order or requesting support

  • Automatically through cookies and website usage tracking (see our Cookie Policy)

3. Why We Collect Your Information

We collect and use personal data to:

  • Process orders, deliveries, and invoices

  • Respond to enquiries and provide customer service

  • Perform warranty, repair, or support services

  • Send relevant updates, offers, or important product information

  • Improve our website, marketing, and customer experience

  • Meet legal and regulatory requirements under South African law

4. Consent

By providing us with your personal information, you consent to the collection, use, and storage of that information in line with this policy and applicable laws.

Where required, we will request your explicit consent (e.g., for email marketing or sharing information with third parties).

5. Sharing of Information

We do not sell your information.

We may share your information with trusted service providers and third parties when necessary, such as:

  • Delivery and courier services

  • Payment processors and banks

  • IT service providers (e.g., hosting, website maintenance)

  • Legal or regulatory authorities when required by law

These parties are required to protect your data and only use it for authorized purposes.

6. Data Protection & Storage

We take reasonable technical and organizational steps to protect your personal data from loss, misuse, or unauthorized access, including:

  • Encrypted communications and data storage

  • Access control and user authentication

  • Staff training and confidentiality agreements

Your data is stored securely in South Africa or on trusted cloud platforms that comply with relevant data protection standards.

7. Your Rights (POPIA & GDPR-Aligned)

You have the right to:

  • Access the personal information we hold about you

  • Correct or update your personal information

  • Request deletion of your data (subject to legal and contractual limitations)

  • Object to the processing of your information

  • Withdraw consent for non-essential communication

To exercise your rights, please contact us using the details below.

8. Data Retention

We retain personal data only as long as necessary to:

  • Fulfill the purpose it was collected for

  • Comply with legal, tax, and accounting obligations

  • Enforce our terms, including warranties or service obligations

9. Cookies and Website Analytics

Our website uses cookies and tools like Google Analytics to track site traffic, improve performance, and offer a better browsing experience. Please review our Cookie Policy for details and your options for control.

10. Changes to This Policy

We may update this Privacy Policy periodically. The most recent version will always be posted on our website, and we encourage you to check it regularly.

11. Contact Us

If you have questions, concerns, or requests related to your personal data, please contact our Information Officer:

Retrolex Transformers
Email: retrolexsales@gmail.com
Phone: 011 914 1154
Address: 97 All Black Road, Anderbolt, Boksburg, 1459