Terms & Conditions

These Terms and Conditions are directly related to the usage of our website – for purchasing terms and conditions please contact our offices.

Effective Date: 2025

These terms and conditions apply between Retrolex Transformers (Pty) Ltd (Reg No: 2021/563643/07) (“the Company”) and you, “the Customer”, and shall also apply to any products supplied to the Customer by third parties engaged by the Company.

1. General

1.1. The Company reserves the right to amend these Terms and Conditions, without notice, at the Company’s sole discretion, as necessary.

1.2. Any reference by the Customer to its own purchasing terms, or other terms and conditions, shall not be accepted by the Company and shall not be incorporated by reference into these Terms and Conditions.

1.3. These Terms and Conditions are governed by the law of the Republic of South Africa.

1.4. If any provision of these Terms and Conditions is rendered void, illegal, or unenforceable in any respect under any law it shall be severable from these Terms and Conditions, and the validity, legality, and enforceability of the remaining provisions shall not in any way be affected or impaired thereby.

1.5. Any indulgence or extension of time granted by the Company to the Customer shall not be construed as a waiver or variation of any of the Company’s rights or remedies.

2. Quotations

2.1. All prices quoted by the Company exclude Value Added Tax unless specified at the end of the quote.

2.2. Any quotations by the Company are valid and open for acceptance for a period of 30 (thirty) days from the date of the quotation, unless the Company agrees otherwise in writing.

2.3. Any quotation provided by the Company may be affected if there are changes to:
  2.3.1. the quantities of products to be ordered;
  2.3.2. ruling exchange rates, any duties and surcharges levied by the relevant authorities, and applicable transport costs and clearing agent charges as at the date of the quotation;
  2.3.3. suppliers’ pricing applicable as at the date of the quotation.

2.4. The Company reserves the right to revise the prices charged for certain products if any of the factors listed above change between the date of the quotation and the date on which the Purchase Order is received from the Customer. The Customer will be notified in writing of such changes.

2.5. If a quotation is provided in connection with any products noted as existing stock on hand, such quote is subject to the condition that such products have not been sold at the time the order is confirmed by the Customer.

3. Acceptance of Quotation / Placing of Orders

3.1. The Customer may accept a quotation and place an order by returning an authorised official Purchase Order document to the Company.

3.2. The placing of any order regarding any product or service offered by the Company shall be deemed to constitute acceptance of these Terms and Conditions.

3.3. The Company is entitled to make use of third-party contractors or companies.

4. Storage Fees and Interest

4.1. Interest on late payments will be charged at the compound rate of 3% per month above the prime overdraft lending rate per month charged by the Company’s bankers from time to time.

4.2. If item(s) are not collected within 7 days once completed and ready, storage fees of R450 ex VAT per day will be charged.

5. Payment

5.1. Before delivery of the goods, the Company will issue an invoice to the Customer for all amounts owing in terms of the order (“the Invoiced Amount”).

5.2. Any payment received from the Customer shall be applied to the Customer’s indebtedness with the Company in the Company’s sole discretion.

5.3. Due to equipment being specifically engineered and/or manufactured, the Company requires a 50% deposit to be paid prior to the commencement of any engineering, manufacturing, assembly, or supply of equipment, with the outstanding balance of 50% becoming due and payable upon completion of FAT Testing, prior to collection. This provision will also apply where the equipment or goods:
  5.3.1. are to be specially imported;
  5.3.2. are subject to the Customer’s specific requirements; or
  5.3.3. do not ordinarily comprise part of the Company’s product offering.

5.4. The Customer is to provide proof of payment of any Invoiced Amount or deposit to the Company prior to collection of equipment or goods or before services are rendered.

5.5. In the event that any amount is not paid on the due date, the Company shall be entitled, without prejudice to any rights it may have against the Customer, to levy interest as set out in 4.1 above.

5.6. All cash deposits will incur an additional 2.5% charge.

6. Cancellation of Order

The following cost will be levied in respect of a cancellation of the order:

  • 20% – 3 working days from receipt of order

  • 30% – 4 working days from receipt of order

  • 75% – 5 working days from receipt of order

  • 100% – Thereafter

7. Penalties and Damages

7.1. In the event that a Customer cancels an order, the Company shall be entitled to:
  7.1.1. retain any deposit paid by the Customer; or
  7.1.2. charge the Customer costs incurred by the Company as a result of any cancelled order, including an administration fee;
  7.1.3. whichever is the greater.

7.2. If the Customer purports to cancel an order for any product or equipment specifically manufactured or modified to the Customer’s specifications, the Company shall be entitled to refuse to return any amount paid, and no credit shall be granted.

8. Delivery and Risk

8.1. The quotation provided by the Company may include an estimated delivery date. The period specified for delivery shall commence from final settlement of specifications or final approval by the Customer of a sample, if relevant, or payment of the deposit, not from the date of acceptance of an order.

8.2. Delivery times are indicative only. The Company shall not be liable for delays where no delivery time is expressly guaranteed in writing.

8.3. The Company cannot always guarantee product availability.

8.4. Delivery is generally excluded. Contractors are used should you need a quote. The Customer shall provide, at its own cost, the necessary labour, equipment, or facilities for off-loading and placement. The Company reserves the right to charge additional freight for special delivery requirements.

8.5. All costs for deliveries outside Johannesburg will be for the Customer’s account.

8.6. Damage or Loss in Transit:
  8.6.1. The Company accepts responsibility for damage, shortage, or loss in transit only where it personally delivers the goods, and provided the Customer reports such issues within 7 days of delivery.
  8.6.2. Risk passes to the Customer when the order is collected or delivered by a third party. The Customer must ensure appropriate insurance cover.
  8.6.3. Warranty does not cover transport costs and is limited to product material and workmanship.
  8.6.4. Warranty is void on products sent across borders; no refunds will be entertained including all taxes, levies, surcharges, import duties, and transport costs.

9. Additional Services

All quotations exclude charges for installation, commissioning, calibration, and validation of equipment unless specifically specified.

10. Ownership

10.1. Ownership of all products, goods, or equipment remains with the Company until the full Invoiced Amount has been paid.

10.2. Where identical goods not bearing serial numbers are sold under different invoices and then resold, they shall be deemed on a “first in – first out” basis.

11. End Use

The Customer is solely responsible for confirming the suitability of any product, good, equipment, or service for its intended use.

12. Tolerances

Products will be manufactured within reasonable trade limits and applicable regulatory standards. Any special accuracy requirements must be stated in writing.

13. Warranties

13.1. The Company will use its best endeavours to supply goods in working order and compliant with specifications.

13.2. The Company does not warrant fitness for a particular purpose unless specifically informed by the Customer.

13.3. The Company warrants products to be free from defects in workmanship and materials for 12 months from invoice. Certain exclusions apply (lightning, surges, misuse, improper installation, vandalism, unauthorised repairs).

13.4. Liability is limited to replacement or repair of defective products reported within 48 hours. Inspection costs for third parties are for the Customer’s account.

13.5. Exclusions include consumable components, non-critical parts, and cosmetic features.

13.6. The Customer must provide the original invoice and prepay freight to return products for warranty claims.

13.7. Installation by Company personnel is recommended; if declined, warranty may be voided.

13.8. No further warranties are provided beyond the above.

13.9. Warranty is void if equipment has been opened prior to return.

14. Indemnities

14.1. The Company shall not be liable for indirect, incidental, special, or consequential loss or damage arising from the sale, delivery, use, or operation of products.

14.2. The Customer indemnifies the Company against any claims or losses arising from acts or omissions by the Customer or its representatives.

15. Returns

15.1. Goods may only be returned for credit within 7 days of invoicing if authorised in writing.

15.2. Returns must be in original packaging, fit for transport, and a handling charge may apply. All costs associated with returning products are for the Customer’s account.

16. Responsibility

The Customer is responsible for compliance with regulations regarding installation, storage, use, transport, or disposal of products.

17. Cession or Assignment

The Customer may not cede, assign, or delegate any rights or obligations under these Terms without prior written consent.

18. Limitation of Liability

18.1. Except as provided under warranties, the Company shall not be liable for claims, damages, or loss of profit arising from use, storage, or operation of products.

18.2. The Customer indemnifies the Company against third-party claims.

18.3. The Company cannot accept responsibility for consequential loss, late delivery, or other circumstances.

18.4. Retrolex Transformers accepts no penalties or liquidated damages for non-performance or breach of contract.

19. Failure to Perform

19.1. The Company is not liable for failure to perform due to causes beyond its control, including labour, materials, acts of God, war, strikes, or legislation.

19.2. Partial performance entitles the Company to payment for the part delivered or invoiced.

20. The Company Brand

20.1. No license is granted to the Customer for the “Retrolex Transformer” brand.

20.2. The brand remains the sole property of the Company.

20.3. The Customer must not act in a way that harms the brand’s reputation or goodwill.

21. Breach and Termination

The Company may suspend, enforce, or cancel Terms and retain payments in the event of Customer default, insolvency, or non-payment.

22. Settlement of Disputes

Disputes shall be submitted to both Managing Directors for resolution, failing which mediation applies. If mediation fails within 14 days, arbitration under the Arbitration Act of 1965 applies.

23. Certificate of Indebtedness

A certificate signed by a Company director is prima facie proof of amounts owing for any legal purposes.

24. Legal Proceedings and Jurisdiction

24.1. The Customer is liable for all legal costs on the attorney and own client scale.

24.2. The Company may institute action in any competent Magistrate Court; the Customer consents to such jurisdiction.

25. Domicilium

25.1. Notices must be in writing.

25.2. Customer notices shall be delivered by hand, email, fax, or pre-paid registered post to the address supplied.

25.3. Company notices shall be delivered by hand or pre-paid registered post to:

Address: 97 All Black Road, Anderbolt, Boksburg, 1459
Postal Address: 97 All Black Road, Anderbolt, Boksburg, 1459

Refunds & Returns Policy

At Retrolex Transformers, we are committed to delivering reliable, high-quality products and services. This policy outlines the terms and procedures governing refunds, returns, and warranty claims.

1. General Return Conditions

Customers may request a return, exchange, or refund under the following conditions:

  • The return request is submitted within 7 calendar days of receipt of goods.

  • The product is in its original condition, unused, uninstalled, and free of damage.

  • The item is returned with all original documentation, including delivery notes, test certificates (if supplied), and the original invoice.

  • The item was not custom-built, modified, or specially ordered (see section 4).

2. Return Process

To request a return:

  • Email retrolexsales@gmail.com or call 011 914 1154 with:

    • Your full name and contact details

    • Invoice or delivery reference number

    • Description of the item and reason for return

    • Photographs (if applicable)

  • Once approved, a Return Merchandise Authorization (RMA) will be issued.

  • Goods must be safely packaged and returned to our premises at the customer’s expense unless the return is due to an error or defect attributable to Retrolex.

  • Returned items will undergo inspection within 5 business days.

3. Refunds

If the return is approved after inspection:

  • A full or partial refund will be issued depending on the condition of the returned item and reason for return.

  • Refunds will be made via EFT to the original payer’s bank account.

  • Refunds are typically processed within 7 to 10 business days from approval.

  • A handling or restocking fee of up to 15% may apply for non-defective returns.

4. Non-Returnable Items

The following items are not eligible for return or refund:

  • Custom-manufactured transformers or units built to client specification

  • Mini-substations or oil units that have been used, altered, or installed

  • Transformer oil that has been opened, decanted, or contaminated

  • Clearance or discontinued items marked “non-returnable” at the time of sale

  • Products damaged due to improper handling, installation, or misuse

5. Warranty Claims

Most refurbished transformers and substations include a 12-month carry-in warranty (unless otherwise stated). Coverage includes:

  • Repair or replacement of faulty components due to manufacturing or refurbishment defects

  • Free technical support and fault diagnosis

Warranty does not cover:

  • Damage due to electrical faults, overloads, lightning, or environmental factors

  • Products installed or tampered with by unauthorized personnel

  • Transport damage not reported at time of delivery

To claim under warranty, provide:

  • A copy of the original invoice and delivery note

  • A full description of the fault

  • Photos of the item in its installed condition (if applicable)

  • Load conditions and installation specifications, if requested

6. Damaged or Incorrect Items

If you receive an item that is:

  • Damaged on delivery, or

  • Incorrectly supplied

You must notify Retrolex within 48 hours of delivery. We will arrange prompt collection, repair, replacement, or refund at no cost to you.

7. Transport & Risk

All items returned are at the customer’s risk until received and inspected by Retrolex. We recommend insuring high-value returns and using a trusted courier.

8. Legal Compliance

This policy complies with the Consumer Protection Act (CPA) and Protection of Personal Information Act (POPIA) of South Africa, where applicable. Custom and business-to-business (B2B) sales may have limited refund rights unless agreed in writing.

9. Policy Updates

Retrolex Transformers reserves the right to update or modify this policy at any time without prior notice. The latest version will always be available on our website.

10. Contact Us

For all refund, return, or warranty enquiries: